![]() The program downloads images as needed by the program so it requires a working internet connection. While we strive to maintain compatibility with all modern web browsers (Safari, Chrome, Firefox, Edge), it is possible that your browser or browser settings will not be compatible with our websites.Īlways make sure your computer is connected to the internet. It is a good idea to WRITE DOWN your password so that you have a record of it in case you forget. Just follow the instructions provided when you click on the button. You can always click on the Forgot Password button on the main screen to change your password. For example, if your username is ‘MaryJohnson’, then you cannot login using the username ‘maryjohnson’ because it is not capitalized the same as the username you originally chose.Ĥ) You may have forgotten your password. Do not login using your email address.Ģ) Make sure there are no empty spaces in your username of password, empty spaces should never be used in computer login informationģ) Make sure you are typing your username and password just as you set them up. If you are having trouble doing this, there are a number of potential solutions.ġ) Make sure you log in using the username (not email address!) you chose when creating your account. If you have successfully clicked on the link sent to you in the verification email you receive when creating your account, you should be able to login to the website and play the games there. A quick Google search of your email program including the words ‘security settings’ should provide you with a solution to the problem. Often, you can change the settings in your email program to allow messages from small companies like TheraSpeak. Most email programs have security settings that try to prevent you from receiving potentially dangerous emails. Usually, you can click on these mailboxes and find the verification email that TheraSpeak sent to you.Ĥ) Your email program is set up to ‘totally block’ all emails from TheraSpeak. Depending on which email program you use (aka Google, Yahoo, etc.), your email may send certain messages to your Spam or Junk mailboxes. If you use simple characters in your username, without any spaces your problem may be resolved.ģ) The verification email went to your Spam or Junk folder. ![]() Try to create the account again, paying particular attention to getting your email exactly right.Ģ) You added empty spaces or strange characters to your username. There are a couple of reasons this could be the case:ġ) You may have typed in an invalid email when you created your account (typos are the most common reason for not receiving a confirmation email!).
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